Starbiz Cleaning LLC – Service Policy & Terms
Welcome to Starbiz Cleaning LLC! As a trusted provider of professional residential and commercial cleaning services, we are committed to ensuring your satisfaction. The following policies outline our procedures for cancellations, rescheduling, walkthroughs, service claims, and more. These policies help us deliver consistent, high-quality cleaning services for every home, apartment, and office we serve.
1. Cleaning Appointment Cancellations
- To avoid fees, cleaning appointments must be canceled at least 24 hours before the scheduled service time.
- Late cancellations made within 24 hours will incur a $50 cancellation fee.
- This policy ensures we can effectively schedule our home and office cleaners across the metro area.
2. Rescheduling Your Cleaning Service
- You may reschedule your home cleaning or commercial cleaning appointment with a minimum of 24 hours' notice.
- A $25 rescheduling fee will apply to changes made within 24 hours of your scheduled cleaning.
- Our flexible rescheduling options are designed to make your experience smooth and reliable.
3. Final Walkthroughs After Cleaning
- A cleaning walkthrough inspection is offered at the end of every job.
- This allows customers to review the deep cleaning, move-in/move-out cleaning, or routine cleaning service before the team leaves.
- If declined, the service is considered satisfactory unless a claim is submitted within 24 hours (see below).
4. Service Claims & Re-Cleans
- If you are not satisfied with your cleaning service, please submit a claim within 24 hours of service completion.
- Without a timely claim, the job will be marked as completed and satisfactory.
- Our professional cleaners will return for corrections only if a valid claim is received within the 24-hour window.
5. Cleaning Corrections & Refunds
- Starbiz Cleaning LLC has 72 hours to correct any reported issues or missed areas.
- Refunds (partial or full) may be offered on a case-by-case basis if we are unable to resolve the issue within this timeframe.
- Refunds are not available if:
- The issue is reported after 24 hours.
- The customer declines a correction visit during the 72-hour period.
6. Property Access & Safety
- Customers must provide safe, secure, and accessible entry to the property for their scheduled cleaning service.
- Starbiz Cleaning LLC is not liable for damage resulting from:
- Unsafe work environments
- Poor maintenance
- Faulty appliances or fixtures
- Customer-supplied cleaning products
7. Licensing, Liability & Disclaimers
- Starbiz Cleaning LLC is a fully licensed, insured, and bonded cleaning company.
- We reserve the right to refuse service at our discretion.
- We are not responsible for:
- Pre-existing damage to surfaces or furniture
- Issues caused by neglected maintenance or unsafe conditions
8. Cleaning Policy Updates
- This service policy may be updated at any time.
- Continued use of our cleaning services indicates your agreement with the most recent version.
- Please check this page periodically for updates.
9. Additional Terms & Legal Notices
For more detailed information, please review our:
We appreciate your trust in Starbiz Cleaning LLC—your local expert in Airbnb cleaning, vacation rental turnovers, move-out cleaning, and routine home maintenance.
Where We Operate
Starbiz Cleaning LLC proudly serves businesses and homes across Suwanee, delivering professional, reliable cleaning solutions tailored to offices, facilities, and commercial spaces—along with trusted care for the residences in our community.